How can we help?
Send us a message and a real person will write back, or browse the answers to common questions.
Contact support
Questions, bugs, account help, or feedback. We read every message and reply to the email you give us.
Found a bug? Report it. Have an idea? Request a feature.
Message sent
Thanks! We'll reply to as soon as we can. If you don't see our reply, check your spam or junk folder.
Need to report abuse or a safety concern?
In the app, tap ••• next to the person (on the Friends screen, a coach invitation, or a competition leaderboard) and choose Report or Block. You can also email info@xtraplot.com with the username and what happened. We review every report within 24 hours. See our community rules.
Common questions
Getting started
How do I create an account?
On the first screen tap Sign up, enter your email and a password, tick the box to agree to the Terms of Use and Privacy Policy, and tap Sign Up. We email you a confirmation link. Open it, then go back to the app and sign in. If the email doesn't show up, check your spam or junk folder.
You can also register on this website: choose Login at the top of any page, then Register. It's the same account, so it works in the app too.
How do I get into the beta?
Xtra Plot is in a private beta, and people are let in a few at a time. Make an account (see above), then join the beta: log in on this website, open your account page, and press Join the beta. Or open the app and press Sign up for the beta on its beta access screen.
We email you a personal access code when it's your turn, along with a link to install the app. Codes go out in batches, so it can take a little while, and the email may land in your spam or junk folder. When it arrives, open the app and type the code on the beta access screen. Beta access is free and open to everyone, not only people who donated.
Joined a while ago and nothing has come? Email info@xtraplot.com from the address on your account and we'll look into it.
I forgot my password, or the confirmation email never arrived.
Forgot your password? Choose Login at the top of this page, then Forgot password?, enter your email, and we'll send you a link to choose a new one. You can also go straight to the password reset page. It works for the app too.
No confirmation email? Check your spam or junk folder. You can also choose Login, try to log in, and use Resend confirmation email. Still stuck? Email info@xtraplot.com from the address you signed up with and we'll get you back in.
How do I set my calorie and macro targets?
Open the menu (the three lines at the top left), tap Settings, and fill in Your Targets at the top. Enter your protein, carbs, and fat in grams; your calorie target is worked out for you (protein × 4 + carbs × 4 + fat × 9). You can also add a target weight and a daily steps goal. Tap Save Targets.
Where do I change colors, dark mode, and other settings?
Open the menu (the three lines at the top left) and tap Settings. Under Appearance you can choose Light, Dark, or System, and pick a color scheme (Xtra Plot, the app's own look, is the default). The same page holds your targets, meal labels, friends and sharing options, help links, and your account.
Your streaks and badges live on Profile, right above Settings in the menu. Making your own color scheme is a Plot Premium extra, which is open to everyone while Xtra Plot is in beta.
Logging
How do I log food?
On Today, tap Log and choose Food, then pick the meal. You can search the USDA FoodData Central database, scan a barcode, or enter the nutrition yourself. Forgot something? Open the Calendar, tap the day, and edit it there.
Prefer "Meal 1, Meal 2..." to Breakfast/Lunch/Dinner? Change Meal Labels in Settings (open the menu at the top left).
How do I scan a barcode?
Tap the scan button when logging a meal, adding groceries (Inventory tab), or adding a supplement, then point your camera at the barcode. The first time, your phone asks for camera permission. The camera is used only to read the barcode; nothing is saved or uploaded except the barcode number we look up. (Scanning a nutrition label works differently: see the next question.)
If you said no to the camera, turn it on in your phone's Settings > Xtra Plot > Camera. If a product isn't found, search for it by name or enter it by hand. Food data comes from Open Food Facts and USDA FoodData Central and can be incomplete, so check the label.
How do I scan a nutrition label?
If a barcode scan or a search finds nothing, tap Scan the nutrition label (or Can't find it? Scan its label). Fill the frame with the Nutrition Facts box, then check the numbers it reads and type the name. The food is saved on your phone right away.
Leave Send this label to the Xtra Plot team on and we check your numbers against the photo, then add the food for everyone. Turn it off and the food stays private and the photo is deleted. While we check it the food shows Waiting for review, and Messages in the menu tells you when it is done.
The picture is uploaded to a private folder and read by an AI service. What happens to it, and how long we keep it, is in the Privacy Policy. If a label can't be read, or scanning is paused, you can type the numbers instead.
What does the checkmark mean?
A checkmark after a food's name means a member added it from the package's Nutrition Facts label and the Xtra Plot team checked the numbers against a photo of that label. Foods from the USDA and Open Food Facts do not have one.
It means the numbers match the label, not that the label is right or that the food suits you, so still read the package, especially for allergens.
How do I log my weight, other measurements, and workouts?
On Today, tap Weight in your Favorites list to save today's weight, or tap Log and switch to Metrics for a step-by-step picker for body metrics and lifts. The Metrics tab holds your body metrics and lets you create your own. Lifts, programs and past sessions are under Training in the menu, and the Charts tab plots everything over time.
Favorites sits under the Insights row and keeps the numbers you check most. It starts with Weight and Overall Strength, tagged EXAMPLE until you log your own. Tap a row to log it for today, or tap Edit to remove a row or add another, like Steps, Waist, or a metric you made.
What are streaks and badges?
Xtra Plot counts the days in a row you log food and the days in a row you lift, and awards badges for milestones like days logged, personal records, and step goals. Open the menu (the three lines at the top left) and tap Profile to see your current streaks, the badges you've earned, and how far you are from the next ones. A step streak needs a daily steps goal, which you can set in Settings.
Friends, sharing, and safety
How do I add a friend?
Open the menu (the three lines at the top left) and tap Friends & Sharing. Your username and tag (like alex#1683) are at the top; give them to your friend. To add someone, type their exact username and tag under Add a friend and tap Send. They accept on their own Friends screen. There is no public directory, so people can only find you if you give them your username and tag.
What can my friends see?
Nothing, until you decide. Under Friends & Sharing > Visibility settings (also at Settings > Visibility), choose for each category (lifts and PRs, body weight, other body metrics, nutrition, supplements) whether it's shared with None, Friends, or, for lifts and body weight only, Public. Friends see body weight as a percent change, not the exact number. Removing a friend or changing a setting takes effect right away.
How do I block or report someone?
Tap ••• next to the person and choose Block or Report. You'll find it on the Friends screen (friends and incoming requests), on coach invitations and your coaches (Friends & Sharing > Coaching > My coaches), and on competition leaderboards.
- Block stops them from finding you, sending you requests, or seeing anything you share. Undo it any time from the Blocked list at the bottom of the Friends screen.
- Report sends us what happened. We review every report within 24 hours and remove content or accounts that break our community rules.
How do coaching and competitions work?
Coaching. Being a client is always free. A coach invites you by username; you choose whether to accept and exactly what they can see (workout sessions, body metrics, nutrition), and you can end it at any time from Friends & Sharing > Coaching. Inviting clients needs Plot Premium (open to everyone during the beta).
Competitions. Friends can race to a lift PR, a weight goal, or a days-logged streak. Joining is free; hosting needs Plot Premium (open to everyone during the beta). You can only be invited by friends, and a weight race needs a logged weight so we know where you're starting. Weight races show percent progress, never exact weights.
Plot Premium
What is Plot Premium?
The core of Xtra Plot, including food logging, charts, workouts, friends, and being a coaching client, is free. Plot Premium adds extras such as unlimited custom metrics, supplements, training programs, and saved timelines, custom app colors, full Insights, the coach dashboard, and hosting competitions. While Xtra Plot is in beta, some or all Premium features may be free or offered as a trial.
If you subscribe through the App Store or Google Play, manage or cancel it in your Apple ID or Google Play subscription settings. Deleting your Xtra Plot account does not cancel a store subscription.
Your account and data
How do I delete my account?
- Open the menu (the three lines at the top left) and tap Settings.
- Scroll to the bottom and tap Delete Account.
- Type DELETE and confirm.
No app? Log in on this website, open your account page, and use Delete your account.
This permanently removes your account and everything in it: your logs, workouts and programs, profile, username, friends, coaching links, badges, and login. It can't be undone. If you can't get into the app, email info@xtraplot.com from the address on your account and we'll do it for you.
More detail, including what we keep: Delete your account.
How do I start over without deleting my account?
Open the menu, tap Settings, scroll down, and tap Reset All Data twice. It erases your logs, targets, username, and friend connections and takes you back through onboarding. Your login stays.
Where can I read the Privacy Policy and Terms?
Right here: Privacy Policy and Terms of Use. In the app they're also linked from the sign-in screen and from Settings (under Help & Feedback).
Good to know
Is Xtra Plot medical advice?
No. Xtra Plot is a tracking tool. Targets, tips, and suggestions are general information, and nutrition data can be incomplete or wrong. Talk to a doctor or registered dietitian before changing your diet or training. See the health and fitness disclaimer.
Something is broken, or I have an idea.
Tell us! For something broken, use the bug report form: say what you were doing, what you expected, and what happened. For an idea, use the feature request form, or Recommend a Feature in the app's menu. For anything else, use the form at the top of this page. If you have a screenshot, mention it and we'll ask you to reply to our email with it.
